Refund policy
Zibba.com strives to ensure that our customers receive only the highest quality service and merchandise. However, we realize that you may wish to return an item to us. Please carefully read the following Return Policy to see if your item meets the criteria for an acceptable return. If so, please contact a Zibba.com Customer Service Representative by filling out our Contact Us Form with your order number and a description of your return reason or calling us at (858) 271-4271 for assistance and to obtain the required RMA number.
Authorized Return Period
Please inspect your order immediately upon receipt. Zibba.com will accept the return of many items within 30 days of the date of the original invoice. Zibba.com cannot accept returns after this authorized return period.
Return Material Authorization (RMA)
RMA numbers are required for all returns and will be issued by a Zibba.com Customer Service Representative for all approved returns. Products returned without an RMA number will NOT be accepted. Please contact Zibba.com customer service to begin your return process and receive your RMA number.
Damaged Merchandise
Zibba.com is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner’s manual. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.
Credits, Refunds and Exchanges
Zibba.com does not offer cash refunds for returned items. A credit for your returned item(s) will be applied to your Zibba.com account. You may use this credit to purchase other products from Zibba.com.
Shipping Charges
Shipping charges are not refundable. Credits for returned merchandise will not include the original shipping charges. Customers are also responsible for paying the shipping charges to return the item(s) to Zibba.com. If you received free shipping on your order, the cost to ship the order will be deducted from any return shipping amount in the case of a return.
Exchanged Merchandise
Previously exchanged merchandise cannot be returned for a second exchange or credit.
Return Procedure
If your item was purchased within the last 30 days and meets the above criteria for an acceptable return, call Zibba.com at (858) 271-4271 (Monday – Friday, 8:00 AM to 5:00 PM Pacific Standard Time) for a REQUIRED Return Material Authorization (RMA) number. If possible, have your invoice or order number available and reference your invoice number for faster service.
Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Print the RMA # on all sides of the shipping carton. Ship returned items back to Zibba.com at the address below by the most convenient means. We suggest you ship by an insurable shipping method that allows package tracking, such as UPS, FedEx, DHL, etc. Return shipping must be paid by the customer.
Enclose a copy of your invoice and write the RMA # on it. Keep the original receipt for your records. Your return must be received within 10 days from the date the RMA # is issued.
Ship approved returns to:
Zibba.com
ATTN: Returns Department
16769 Bernardo Center Drive, Suite 1-737
San Diego, CA 92126
Shipping Disclaimer Notice
Zibba.com makes every effort to ship orders within 24 hours of the time the order is placed. Orders placed before 1:00pm Pacific Time that request express shipping will usually be shipped that same day for in stock merchandise. Orders placed online after 1:00 pm Pacific Time will usually ship on the following business day. (For example, if you place an order on Friday afternoon, your order will ship out on Monday.) If your order is placed after 1:00 pm and you need your order shipped that same day, please call Zibba.com at (858) 271-4271 and we will make every effort to accommodate your request. Please also note that next day shipping does not include Saturday delivery. (For example, if you place an order on Friday afternoon and choose a next day delivery option, your order will ship out on Monday and be delivered to you on Tuesday.) If you require Saturday delivery, please call Zibba.com and speak with a representative. Additional charges will apply for Saturday delivery.
Lost or Damaged Packages
Please inspect your order immediately upon receipt. DO NOT sign for a damaged package without a full inspection of its contents. All items damaged in shipment are insured. If you receive a damaged item, please contact UPS within 24 hours or call a Zibba.com Customer Service Representative at (858) 271-4271. If you do not receive your order within 2 weeks please contact us; your order may be lost in transit. Orders may be tracked at www.ups.com with a tracking # that we provide you.